Returns & Refund Policy
At Skinny Mixes, we want you to love your guilt-free treats; however, due to the perishable nature of our food and beverage products, we can only accept returns on damaged or incorrect items within 30 days of purchase. If your order didn't meet your expectations, our customer experience team is here to make it right through a replacement or store credit.
Check Eligibility
Ensure your request is within 30 days of delivery and pertains to damaged, defective, or incorrect items, as we cannot accept returns for change of mind on food products.
Contact Support
Email our support team with your order number and clear photos of any damaged goods or shipping labels to initiate the claims process.
Receive Authorization
Once your claim is reviewed, we will provide you with a return authorization number or instructions for disposing of the product if a return is not required.
Resolution
After approval, we will process your full refund to the original payment method or ship out a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing